Own Package (OP) Service
“Ship Everything Korea!”
Get your Korean address on your STS Profile after you sign up on STS website. Send your own packages, such as:
– Personal use
– Items bought from online stores
– OFW box
– Other packages below 100kg
I am a new customer, how do I get started?
After you have read and understand the STS Manual, you may get started by registering on our website. More instructions starting here.
I have a missing package from the released batch today and it was declared correctly. What happened to it?
Rest assure your package that was declared correctly is not lost and you will be receiving your package safely. Some circumstance may be involved, such as:
- Holiday season. PH port will always be crowded and congested cargo will occur. This is already expected during the holiday season, especially during Christmas or New Year.
- Packages have not been released yet from customs. Your package may be needing time for clearance, inspection, and other processing that needs to go through clearing and ready for release.
- You may expect the package that was held to be released with the next batch release. Usually it will be the next week.
I need assurance. How can I follow up my package that was declared correctly?
Since this has been declared correctly, we have your record already. We automatically follow up this to customs so we can have this released with the next batch shipment.
I have declared my package incorrectly/I have an undeclared package. What will happen to this package?
STS system will detect and prioritise those declared correctly to avoid delays on the shipments of our clients & partners that declared their packages correctly. This is so to be fair to those who follow proper importation and declaration.
Please note:
- Undeclared/Late/Misinformation Packages will be subjected to Manual Rate (P350/kg) and be processed separately to those packages declared correctly. Meaning, this will be processed manually if the package can still be traced and retrieved. (storage fee may apply)
- There is no assurance your package may be retrieved as there was no declaration that your package was submitted
How can I still receive my undeclared package?
- Declare your package on STS website
- Select the earliest date you can on the Delivered Date calendar
- (If can be retrieved) An email will follow for invoice, payment, and pickup
- (If cannot be retrieved) A notice email will follow
SME Assistance (SA) Service
“Expand Everything Korea!”
STS will help coordinate with your supplier in South Korea until your package is ready for pickup/delivery to your location. Eligible for:
- Packages above 100kg
We are welcoming your team and company to start your business with STS and receive full assistance from us.
We extend our boundaries to help you with your shipment process, so you can feel at ease running your business, while we coordinate with your supplier in South Korea until your package is ready for pickup/delivery to your door.
SME Benefits:
- Lowest Rates
Enjoy the lowest rates from STS with first class, high quality assistance!
See Partner Rate
- Transaction Assistance
Congratulations! You have closed a deal with your K-supplier successfully. Need help moving forward? STS assists with:
- Payments and dues (item fee, delivery fee, importation, and other fees you need help with paying)
- Communication with your K-supplier – STS CEO will personally communicate with your K-supplier representative, so they can feel at ease and can fully trust that STS Logistics will handle your package safely and with care
- Priority Shipments
Your shipments will be given full priority and attention to make sure your packages are fully met with care for you to run your business smoothly
- Customer Support 24/7
STS manager and CEO will be at your reach anytime, anywhere!
How do I become an STS Partner?
- Send your DTI or SEC permit. Once your form has been submitted and your shipments are eligible for SA rate, we would love to have you as an STS partner and help with your transaction and shipments with you and your supplier.
- Have more than 100kg packages per shipments
