When should I declare my package?
You must declare your package as soon as you have the Korea tracking number. You can leave out the delivered date if it hasn’t been delivered. Once it has been delivered already, you may now declare the delivered date and move it to the ‘Declared’ tab by clicking the ‘Declared’ button.
*Take note: Please be mindful of your delivery date, especially for the pre-ordered packages. STS will only allow 2 days late to assign/declare your delivered date.
Was my package shipped out with the other packages of Batch MMM DD (eg. BATCH JUL 01)?
All packages that have been delivered to KR Warehouse from Friday to next Thursday will all be loaded into cargo after the inspection. We made sure no package will remain or be left out, as the warehouse will always be cleared every Thursday to make way for the next batch of shipments. Unless the package is requested for consolidation with the next batch shipment, it will remain in K-warehouse storage.
How can I consolidate my package with the next batch shipment?
Due to the holiday season, consolidation is allowed only up to 7 days (1 batch) for now. We will resume 14 days (2 batches) consolidation once we reach our regular shipment schedule.
Do you have re-boxing? / Do you open the box?
We don’t have repacking available at the moment. We don’t open the box as well to confirm the contents of your box’s items. However, inspection from Korea and the Philippines will be done and have the possibility to open your box if needed for further inspection.
How to declare a package on STS website?
Step 1: Go to STS website and click ‘REGISTER’
Step 2: Fill up everything correctly. Check your registered email for verification and verify your account.
Step 3: ‘Add Package’ and fill out your package details correctly. Make sure everything is declared correctly and appropriately. To avoid any fines, account being halted, surrendering your packages to the right authority, or other issues with your package, shipments, and account, please read our terms of use and privacy policy. Legal actions may also be filed if a restricted package was sent (depending on the package level) that was sent by you and your K-sender.
Step 4: Once your package has been delivered, click on the red box where ‘Delivered to KR Warehouse on’ is. Make sure all package details are correct, before declaring your package to avoid any problems on your shipments!
*Take note: Please be mindful of your delivery date, especially for the pre-ordered packages. STS will only allow 2 days late to assign/declare your delivered date.
Step 5: You may track your status on the ‘Declared’
Tab by clicking the Batch Code.
*Take note: You cannot edit anymore once the package is declared. Please double check before declaring.
Step 6: coffee time until package ‘Arrived in PH Warehouse’
