Step 1: Go to ‘In Philippines’ tab, click ‘View Invoice’, then see ‘PAYMENT INSTRUCTIONS’ on your invoice.
What are your payment methods?
- Online: KB국민, BDO, Gcash
- Cash: Drop off Las Pinas office
HOW TO RECEIVE?
Step 1: Click ‘Send Pickup Details’ and fill out the form
What are your pickup/delivery methods?
We have 3 types of STS ways you can receive your packages:
- Free self-pickup
If you are close to our PH warehouse, you may visit to pick up your packages.
- Book courier
You may book via Grab, Lalamove, Mr. Speedy, or any other local courier of your choice. Don’t forget to pay the rider their fee!
- Provincial
STS will handle your drop-off on courier branches. We use GGX and AP Cargo, depending on your serviceable area by the courier company.
Is the fee included for door delivery?
The cargo fee only covers the ‘cargo’ fees. Local Delivery fee not included. If for delivery, pay their fee to the rider.
When is the provincial package drop off to the courier branches?
We drop off provincial packages after 3-5 days to GGX or AP Cargo upon sending you your invoice. If you haven’t settled your cargo fee before our drop-off schedule, we will include your package with the next week’s drop-off.
Can you re-box for GGX / AP Cargo drop off for less local delivery fee?
Yes, we can re-box your biggest package if possible. Please contact our customer service if your package is eligible to let you know if your request has been confirmed.
Can I choose between AP Cargo or GGX?
We will drop off your package in whichever area is serviceable to your location. To avoid any delays, we do not allow clients to choose.
When is the storage fee charged?
Storage fee will be added after 4 days of your package batch release. If Sunday or holiday is affected within the first 4 days, the count will be extended to the following day. The following Sundays will be counted, even during holidays. Storage fee is P50 per day until the package has been picked up/delivered.
How is the storage fee charged for Manual processed package?
Storage fee will be based on the original batch date of your package.
Eg.
If you have a late declared package on Feb 05 under Batch JAN 06 and this batch pickup deadline is on Feb 01, storage fee will be added starting Feb 02.
If your package was late declared before the pickup deadline, but the manual package has not been processed yet, storage is free on the date your invoice is released only.
Forfeited Package
Storage is allowed until 30 days only. If the package is not claimed within 30 days, the package will be forfeited and cannot be claimed anymore.
